View Full Version : Advice Please !!!!!!!!!! help me!
Hi all,
After all those long waits, my line test failed. I am now seeking advice to solve this problem, maybe one of you guys can help me out, I will thank you forever.
The first line test failed, because of the resistence on the line was too high. I rang up BT, they increased the gain on my line, from 0 to 4. This problem was solved, but then when the line was re-tested, it failed again due to the noise on the line. I rang up BT again, they said thy could fix that on monday for me. (what if the line still fails?)
I am now worrying, because Cable is not available in my area, and if ADSL is not available too, then where can I get broadband from?? Thus, I came out with the following ideas, please tell me if they can solve the line test problem.
1. Install a new telephone line with BT?
2. Change ISP from Openworld to Nildram? cos it says on Nildram's website that they have their own network?
3. Or other ISPs??
Questions:
1. is there another way to get broadband? not Sat connections. If ADSL is not available?
2. What else can BT do to fix my line? or make my line capatible with ADSL?
Thanks, please help, i am nearly crying !!! :(
JH
deejaycee
16-10-2000, 09:24
lo m8,
There's lots of peeps that have (unfortunately :() gained a lot of experoence in this problem, so I'll let them fill you in on that.
However, just thought I'd point out that, yes, Nildram do have their own network (very good aswell), but they still use the BT infrastructure to connect to it. Meaning that the line fail you are experiencing now will still exist with Nildram. The fail will be occuring between you and the exchange (probably old wiring), which BT have full control over. So until BT get forced to open these up, they will still be responsible for sorting you out m8.
:)
ASK bt they WILL solve your problems m8,
a new line sounds best but they will fix yer old one for some dosh
Nearly crying???!!!!
I live in Sussex and it aint even available there yet m8 - nor is Cable Modem. The most wealthy area of Britain and it still doesnt have broadband (not saying im rich but i can afford CM or ADSL)
TSK, i dunno. Just be patient like the rest of us and see what happens over time - things dont get fixed over night m8.
not having a go just saying that YOU ARE LUCKY enuf that it is available in your area and should be content with the fact that a little waiting will sort things out - bear in mind that us "suvana's" have to wait a lot longer.
I know its exciting when you know ADSL is available in your area and then damn infuriating when you fail a line test. just calm down d00d - take the chill pill m8, we all do (you dont??, er........ut oh)
l8rz
deejaycee
17-10-2000, 09:46
Bilston -
You seem to be missing the point m8.
I am like you - can't get either for ages, however, if you could get it (even ordered it) and you failed the linetest, then you would be a happy chappy to find out if there is something you can do. There is a lot you can do in this situation, and I respect Jakkin for getting off his arse and doing something about it instead of sitting there and moaning at others.
It ain't jakkin that needs the chill pill m8 :P :laugh:
:)
Jakkin, if you have noise or high resistance on your line these are all faults and SHOULD be resolved by the BT engineer. Noise is usually caused by either an earth fault(one leg of the pair is going to earth) or a battery fault(one leg of the pair has battery on it). Stuff like a bad joint in the cable between you and the exchange, water in the joint can cause the probs you are having. Hi resistance can be caused by the degeneration of the copper cable usually corrosion and more unusually the use of aluminium cable. Although upping the gain will help with hi resistance eventually it will fail again as the cause of the problem hasn't been fixed. Afew simple checks. Lift up your receiver and see if you can hear crackling as well as dial tone. Try unscrewing the front plate off you master socket, you will see a plug for you phone, plug phone in and listen for noise. If noise was there when u did check 1 and not on check two then master skt is goosed. If noise is still there then line is goosed. Try these and see how you go on. Any probs post it and I'll try and advise more
Davvo
well, I rang BT and they said they can only fic problems that is effecting the speech on the line, not adsl. And different people is telling me different things, and ref me to adsl order & management team, then they ref me back to BT engineer.. blah..
and BT said, by installing a new phone line wont make any dif, because all it is, is just slipting up my existing line into two..
I don't know, do you know if BT would lay new wires for me ?? if so how can i make they to do it.
JH
deejaycee
18-10-2000, 13:22
lo,
where they split your line into two is known as a DACs line and if you tell BT that you want to use it for internet (which they should have figured out by now :dumbassBT: ), then they SHOULD install a brand new line, not just put in a DACs splitter.
:)
ok, so I will tell them to not install a DACs line
but what do I get for a BRAND new line? in terms of wiering ..do i get a new copper connection from the exchange? or just to outside of my house ??
JH
deejaycee
18-10-2000, 14:31
having a dyxelcic moment :( - can't remember what they're called , but the green boxes you see on the street is where you should get your new line installed from.
Which is great if the problem is with that bit of wiring. If it's just connectors, then no need for a new line. If it's from these box thingies (what r they called :confused: )to the exchange then some more hassling I'm afraid m8 :(
You have a strong argument so getting this sorted WILL happen.
..........lines only meant for voice/fax..........basts.........that was years ago........asses.........need line for ADSL.......winkas......need to change their policies.........dumb bums.......bring them up to date.........more mutterings as I walk out the office and slam the door...........
chances are if you have 2 lines to your house you will have DACS 2A ( Digital Audio Carrier System) This basic allows you yo have 2 lines using 1 copper pair. It is ISDn in it's simplest form as it converts analogue to digital then vice verse. They are mainly used to ssave line plant( underground and overhead copper pairs from telephone exchange to cabinets...Green boxes in street) I am not too sure how it would affect ADSL other than I dont think that it would work as ADSL is digital to start with. If they have upped the gain as you said and there is hi resistance on the line then by their own admission there is a fault. Have you tried telling the numptys at ADSL that you have DACS? I will speak to my m8 that works on ADSL for BT and see if he can shed any light on this. I think BT are talking out of what we normally sit on:). Leave it with me.
Davvo
ok, thanks,
Please show me some more advice if you can, cos my mate has his installed yesterday, and i am so jealous now...
got to get this sorted
JH
I presume you have dacs now because you have 2 lines. If you go to adsl this will negate the need for dacs(can't adsl support 2 lines down 1 copper pair?) In order to test the line as it will be for ADSL they will have to remove the Dacs. In the telephone exchange each line will have an Equipment number, a jumper(2 wires) will run on the MDF to the dacs unit. 1 copper pair will run from the dacs unit to a D side. This D side appears as an E side in the cabinet in the street. Now the other end of the dacs could be in the cabinet, top of a telegraph pole, in a manhole in the street near your house or in your house. From this dacs unit 2 copper pairs will go to the 2 master sockets in your house. As you can see it is quite a convaluted way of getting the pairs to your house and will cause loss in signal over distance. This will induce noise on the lone as the SNR( signal to noise ratio) goes down. This process is caused by the skin effect(The migration of higher frequncies to the outter copper coating) Basically the freqs used for speech will attenuate over distance as the only use a small portion of the copper pair on which to travel. Testing the line with dacs equipment on it will not give a true reflection of the lines quality or capacity
and for god sake.. my street is not cabled
can't get cable either
Originally posted by deejaycee
having a dyxelcic moment :( - can't remember what they're called , but the green boxes you see on the street is where you should get your new line installed from.
Which is great if the problem is with that bit of wiring. If it's just connectors, then no need for a new line. If it's from these box thingies (what r they called :confused: )to the exchange then some more hassling I'm afraid m8 :(
You have a strong argument so getting this sorted WILL happen.
..........lines only meant for voice/fax..........basts.........that was years ago........asses.........need line for ADSL.......winkas......need to change their policies.........dumb bums.......bring them up to date.........more mutterings as I walk out the office and slam the door...........
Them thar green boxes are called "Cab" boxes. When u order a line, they only wire to your house from the nearest one.
The green meanies have spare capacity to the exchange so that in the event of a fault, all the have to do is swap the cable pair for you line.
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