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V64
16-10-2000, 16:55
I have had two calls since Saturday from Big Thief, one saying I passed the line test and today's one, left on the answerphone, saying I had failed. What a joke BT have become. I almost died with shock when they actually called me off tehir own steam but if they are just going to say the first thing they think of I wish they would not bother.

Their Order Management Number took 1h 20 too get through to today. What a bunch of lazy gits, I recon they only have about 4 or 5 ppl working in that slum-why should they give a **** when they have the cc#'s.

When I got through I was told they could not tell me why this had happened because the computers were "down". What a lie, I have heard that excuse so many times now- I think its their standard response when they don't know what to do.

Considering the line test took 13 days, there is no way I am going to accept them doing another.

Anyone else had BT be stupid enough to call twice with different test results?

-shiva-
16-10-2000, 16:56
No, but my line test shagged my phone line for 4 days.

Choddo
16-10-2000, 17:06
No, My install is supposed to happen Friday and I called them today and got "The engineers say the results of their first test were inconclusive so they are doing some more tests - please call on Wednesday to see how that goes" which I ran through babelfish.altavista.com with the language pair "BS->EN" and it returned this;

"We can't get hold of anyone in engineering right this instant and we've got a huge backlog of calls so let's get rid of you for now and worry about it later"

So I live in hope...

Chods

DOOS
16-10-2000, 18:39
ARRGHHH! Soz me just shat a brick.

Install date for next Tuesday. I have a BT line in my flat but and a very big but it is... the engineer has to come on Friday to connect my phone line, IE my phone line is dead till Friday, as I was a CW customer b4.

So I am concerned and I phone BT up today and ask them when they will do the line test.

Lady: This week...

Me : er, i'm not connected this week...

Lady: When did you say your install date is?

Me: Tuesday....

Lady: Oh... they will do it on Monday.

Me: Hmmmmmm, don't they need time.

Lady: Oh no no, it will be fine.

Me: If ya say so.........

<click>

Seems a good old fashioned BT balls up is definately in the post.............

AAAARGHHHH!!!!!! Soz me just shat another brick..........

[Edited by DOOS on 16-10-2000 at 06:44 PM]