Dog_Boy
19-10-2000, 14:10
I have read the posts buy some of you people regarding ADSL customer services shambles and can only sympathise with you.
My problem is different. I am with NTL and have been after a Cable Modem for over a year. I call up every 2 weeks to find out more about when I can have one in my area (St. Albans). Everytime I call I get the same problem as follows.
1. I call the number advertised on the website...But apparently I have the wrong one.
2. I get put through to someone else who unfortunatley....can't help. But knows who can.
3. They can't I have come through to the wrong call centre. They give me another number.
4 I call that number to be told that they are not really NTL but C&W. They cannot help me but put me through to someone who should be able to.
6. They can't. They advise I call 150. I do that and they say that the person should not have told me to call that number as they don't take complaints. They give me a new number.
7 Nope.
8 ---> 15 Still no joy and now my head is full of pressure that needs to be relived.
16 The young lady from 4 (above) says 'I have already spoken to you, what happened?'. I calmly explain and she give me another number.
17 Nope...I ask for a number so I can cancel my Telephone and TV service. (thats an easy one to get right)
18 Nope....I'm speaking to sales and he can't help me and is extremely arrigant. He puts me through to someone who can help me cancel my NTL rubbish.
19. Wrong....thats the Customer Services department from Nottingham. I explode and the poor lady at the end of the phone gets it all. She listens and finally gets me some answers.
20. I still have NTL but no Cable Modem.
Please note this is not a one off, this happens regularly. NTL are very crap at looking after their customers.
All you BT bashers out there remember...there are worse....and they are called NTL. I know I have both to deal with.
[Edited by Dog_Boy on 19-10-2000 at 02:13 PM]
My problem is different. I am with NTL and have been after a Cable Modem for over a year. I call up every 2 weeks to find out more about when I can have one in my area (St. Albans). Everytime I call I get the same problem as follows.
1. I call the number advertised on the website...But apparently I have the wrong one.
2. I get put through to someone else who unfortunatley....can't help. But knows who can.
3. They can't I have come through to the wrong call centre. They give me another number.
4 I call that number to be told that they are not really NTL but C&W. They cannot help me but put me through to someone who should be able to.
6. They can't. They advise I call 150. I do that and they say that the person should not have told me to call that number as they don't take complaints. They give me a new number.
7 Nope.
8 ---> 15 Still no joy and now my head is full of pressure that needs to be relived.
16 The young lady from 4 (above) says 'I have already spoken to you, what happened?'. I calmly explain and she give me another number.
17 Nope...I ask for a number so I can cancel my Telephone and TV service. (thats an easy one to get right)
18 Nope....I'm speaking to sales and he can't help me and is extremely arrigant. He puts me through to someone who can help me cancel my NTL rubbish.
19. Wrong....thats the Customer Services department from Nottingham. I explode and the poor lady at the end of the phone gets it all. She listens and finally gets me some answers.
20. I still have NTL but no Cable Modem.
Please note this is not a one off, this happens regularly. NTL are very crap at looking after their customers.
All you BT bashers out there remember...there are worse....and they are called NTL. I know I have both to deal with.
[Edited by Dog_Boy on 19-10-2000 at 02:13 PM]