Consumer Rights Help.....PLEASE

[Ginger_Baron]

Please help , details as follows:
In the begining of Sept 2000 I bought a new motherboard (GA-6VXC7-4X , VIA 694X Chipset) and P3 700 processor , now have recently bought a new Geforce2 GTS card and have found a problem.

I have set the BIOS for 4x AGP , but using programs they tell me my AGP is only 2x.I searched the Gigabyte website and found this in the FAQ of my mobo model(Someone else has the same problem well ALL 694 CHIPSETS):

Q17. My 6VX7-4X can't support 4X AGP? Utility like PCIList or SiSoft Sandra indicates my Geforce card is only running at 2X?

A17. This is due to limitation with the current VIA 694X based chipsets, when running AGP 4X on these motherboards. There has been instability observed on it. Therefore current release of the NVidia reference drivers (version 5.30 and above) have all been set to run at AGP 2X when VIA 694X chipset based motherboards has been detected.

What are my rights? I mean if I can't run my card at 4x then surely I have good reason to return my board and exchange for a more apropriate one? (THE PRODUCT DOES NOT CONFORM TO THE PERFORMANCE TO WHICH I WANTED)

I have not been back to the shop yet , as I have just found this out , and I don't want to go charging in there with no hope!

Please please help...A BIG THANKYOU AWAITS.

[[HLnC]Jay-Dee]

if a product does not perform a specified action u are entitled to a refund :)

[BlackWidow]

hmmm its a difficult one. I think your best action would be to contact the manufactorer and explain the situation and perhaps they may be able to send you an email which you could take down the shop as proof. Im not sure if this is the right way to go about it but i would start at the manufacturer either with an emial or on the phone.

BW

[Boycee]

hum, its a very difficult one, its kinda like saying i bought these speakers , and my amplifier is so rubbish, it can't power them, therefore ur product is not performing. its baffeled me as it goes.....

What shop......are they nice people, do they want to keep their reputation, and give the manufacturer a ring/email.

GOOODDD LUCK m8ty...:E

[Ginger_Baron]

Thnks for replying guy's now read this...

I need some advice on a new motherboard , as my current one is being returned.My spec is as follows:

P3 700
ABSOLUTE OUTRAGEOUS GEFORCE 2 GTS
SBLIVE PLAYER 1024
128MB PC133
128MB PC100 (2 X 64MB STICKS)

My requirments are as follows:

I DO NOT WANT A VIA CHIPSET(THESE HAVE PROBLEMS RUNNING 4X AGP)
BOARD MUST RUN 4X AGP WITH NO PROBS.
EASY TO OVERCLOCK CPU!!!!
TO ACCEPT 100/133 P3 PROCESSORS UP AND ABOVE MY CURRENT SPEC
PRICE ABOUT £80 - £100

ER' THATS ABOUT IT.

Any recomendations for good mobo's out there , or boards to stay clear of.

Thanks in advance Ginger Baron