isdn d/c ing

[theV0iCe]

THe problem is i keep getting disconnected. It seems pretty much random really, my ISP is BT free call and my adaptor is the ASUS using v3.6.0 drivers. Does any1 know whats going on? Also sometimes when i try to dial up an error comes up saying that it doesnt have the server types thingie set up properly and i should check my config...any help is greatly appreciated.

[Mister666]

What do you keep getting disconnected from?
Are you trying to use Wireplay?
Or just the internet in general?

[theV0iCe]

Just the internet in general..come on..some1 must know whats going on.

[Reiver Blue]

Your best bet is to contact BT then as they'll be the only ones who deal with your connection.

If you have any problems after that thought just give us a shout. :wink:

[theV0iCe]

so no1 has any ideas about what might be causing it ? I know BT has a 2 hour cut off but this isnt supposed to happen with ISDN..the first day it ws installed it was fine and the second day it was fine. Its a real pain to get taken out of CS cos of d/cing. What no. do i ring ?

[Reiver Blue]

Try:

"Service Status Line: 0800 731 7777
If you are experiencing a new problem, it's worth checking our Service Status Line first. This is an automated service providing the latest information on the status of all the BTinternet services. If you are having a problem, it can be useful to check here first. If we are experiencing a service reduction, it may be causing the problem you are experiencing. There is no charge from BT for calling this number."


Then try:


"Telephone Technical Helpdesk: 0906 302 3456

For technical support with your BTinternet dial-up connection, email, Web space, FTP settings or Usenet news (newsgroups) client. Calls to this number are charged at 50p/minute and should last no longer than 25 minutes. There is a 5p minimum charge.

To help reduce the length of your call to support please have the username of your primary email address and your helpdesk security phrase - usually your mother's maiden name - to hand. Also, please make sure that your computer is switched on and be ready to answer the following questions:

Has the fault produced any error codes?
What are the symptoms of the fault you are experiencing?
What operating system do you use? i.e. Windows 98, MAC OS
What is the make and model of your modem?
What internet/email software - browser, email client etc - are you using?
Did you implement any system changes or install any programs prior to the fault occurring? "


Do remember that it is a premium line (50p a minute) so having ALL the relavant information to hand will cut down on your bill.

Hope that helps :wink: