View Full Version : Dab.co.uk What a nightmare!!
Iam pretty much appalled by your lack of customer care iam now being told
for the 3rd time a different date for a replacement but to be honest i doubt
if this date is true as the other two were not. I play games online and be
rest assured this will be the last time i ever or anyone i know will be
using dabs. I think u do not realise that bad reputations spread quickly, if
someone was to be honest with me and tell me that (a) they did not know (b)
the real date, that would of been fine but i feel i have been lied to and
lead along. As i said before i needed a replacement urgently but u lot did
not seem to care one bit or try to offer me another similar item even if it
cost more. I will leave u with two word to think over CUSTOMER CARE..
----- Original Message -----
From: "Technical Support" <ts@beta.dabs.com>
To: "'Stephen Perez'" <stephen.perez@btinternet.com>
Sent: Tuesday, July 17, 2001 3:20 PM
Subject: RE: RMA 179712
>
> Dear Mr. Perez.
>
> Thank you for the Email.
>
>
> The replacements are due in on the 19th of this month, sorry for the delay.
>
>
> Regards : S.Topham.
>
>
> Query. No. :
>
>
----- Original Message -----
From: "Glenn Hartley" <ghartley@beta.dabs.com>
To: "'Stephen Perez'" <stephen.perez@btinternet.com>
Sent: Tuesday, July 17, 2001 11:52 AM
Subject: RE: http://www.Novatech.co.uk & RMA 179712
Good Day,
Thank you for your e.mail,
The prices on our Website are already heavily discounted and are generally
competitive with most other suppliers. Unfortunately I cannot discount this
item any further. If they have one at the price you say, I would go for it.
Its well under our cost.
Regards
Glenn
Internet sales admin
dabs.com plc
If you need to, please mail back to sales@dabs.com
please include any previous correspondence.
----- Original Message -----
From: "Technical Support" <ts@beta.dabs.com>
To: "'Stephen Perez'" <stephen.perez@btinternet.com>
Sent: Tuesday, July 17, 2001 3:41 PM
Subject: RE: RMA 179712
Dear Mr Perez,
I can make no comment on the difference in prices, although there does
appear to be a major discrepancy.
It will not be possible to price match on the product.
Regards,
Neil Connor Tel 0870 129 3350
Support Executive Fax 0870 129 7220
Dabs.Com Plc. TS@dabs.com <mailto:TS@dabs.com>
Q337939
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-----Original Message-----
From: Stephen Perez [SMTP:Stephen.perez@btinternet.com]
Sent: Monday, July 16, 2001 12:44 PM
To: Technical Support
Subject: Re: RMA 179712
Can u explain to me why ur selling the same card as the online
supplier
http://www.novatech.co.uk but your price is £270.25, and there's is
£186.82. The
card in question is the Elsa Gladiac GE Force Ultra 2 64Mb DDR AGP
Graphics
Card. I am currently awaiting a replacement graphic card from
yourselves due
to the one u originally sent me being faulty. I have now been over 2
weeks
without a properly operating machine, i would happily pay the
difference to
get a card more quickly if u would match novatechs price.
----- Original Message -----
From: "Technical Support" <ts@beta.dabs.com>
To: "'Stephen Perez'" <stephen.perez@btinternet.com>
Sent: Monday, July 16, 2001 11:50 AM
Subject: RE: RMA 179712
> Dear Mr Perez,
>
> Thank you for your e-mail.
>
> We are currently awaiting stock for the replacement card. Stock
should be
> in tomorrow.
>
> I apologise for the inconvenience.
>
> Regards,
>
> Neil Connor Tel: 0870 129 3350
> Support Executive Fax: 0870 129 7350
> dabs.com plc e-mail ts@dabs.com
>
> Q337939
>
>
> -----Original Message-----
> From: Stephen Perez [SMTP:Stephen.perez@btinternet.com]
> Sent: Friday, July 13, 2001 3:15 PM
> To: Technical Support
> Subject: Re: RMA 179712
>
> Any news on when i can expect a replacement.. ?
> ----- Original Message -----
> From: "Technical Support" <ts@beta.dabs.com>
> To: "'Stephen Perez'" <stephen.perez@btinternet.com>
> Sent: Wednesday, July 11, 2001 2:21 PM
> Subject: RE: RMA 179712
>
>
> >
> > Dear Mr. Perez.
> >
> > Thank you for the Email.
> >
> >
> > Yes it was received on the 9th and passed to the testing dept.
> >
> > We should have the item replaced this week.
> >
> >
> > Regards : S.Topham.
> >
> >
> > Query. No. : 337939
> >
> >
> > Please reply on the same email with all the previous
> correspondence
> > attached to the bottom on each occasion as we require them for
> reference,
> > this will ensure we can deal with your query in the quickest
time
> possible
> >
> >
> > Returning items for a Warranty Repair?
> > http://www.dabs.com/support/faq-article.asp?article=1246&m=b
> > <http://www.dabs.com/support/faq-article.asp?article=1246&m=b>
> > Returning items under the Distance Selling Directive?
> > http://www.dabs.com/support/faq-article.asp?article=1192&m=b
> > <http://www.dabs.com/support/faq-article.asp?article=1192&m=b>
> >
> > Just upgraded or want to sell your unwanted equipment
> > http://www.dabsxchange.com <http://www.dabsxchange.com>
> DabsXchange
> >
> >
> > Stephen Topham
> Tel
> > 0870 129 3350
> > Technical/Email Support Exec.
> Fax 0870
> > 129 7220
> > Dabs.Com Plc.
> > TS@Dabs.Com <mailto:TS@Dabs.Com>
> >
> > CS@Dabs.Com <mailto:CS@Dabs.Com>
> >
> >
> > -----Original Message-----
> > From: Stephen Perez [SMTP:Stephen.perez@btinternet.com]
> > Sent: Wednesday, July 11, 2001 1:42 AM
> > To: Technical Support
> > Subject: RMA 179712
> >
> > I hope u have it by now it was sent by registered post on Friday
> the
> > 6th of
> > July..
> >
> > ----- Original Message -----
> > From: "Technical Support" <ts@beta.dabs.com>
> > To: "'Stephen Perez'" <stephen.perez@btinternet.com>
> > Sent: Saturday, July 07, 2001 10:27 AM
> > Subject: RE: RMA 179712
> >
> >
> > > Dear Mr Perez,
> > >
> > > Thank you for your e-mail.
> > >
> > > We are still awaiting return of the card from yourself. Once
> > received,
> > the
> > > card will be tested and if found to be faulty a replacement
will
> > be
> > > despatched within 3 - 4 days.
> > >
> > > Regards,
> > >
> > > Neil Connor Tel: 0870 129 3350
> > > Support Executive Fax: 0870 129 7350
> > > dabs.com plc e-mail ts@dabs.com
> > >
> > > Q337939
> > >
> > > -----Original Message-----
> > > From: Stephen Perez [SMTP:Stephen.perez@btinternet.com]
> > > Sent: Friday, July 06, 2001 11:22 PM
> > > To: Technical Support
> > > Subject: RMA 179712
> > >
> > > I was wondering if u would beable to give me an eta on a
> > > replacement, as the
> > > card that i purchased from u which was faulty the card that it
> was
> > > to
> > > replace has finally given up the ghost and died on me which
> means
> > > that i am
> > > to use my machine properly, if it going to take u 2 weeks for
u
> to
> > > send me a
> > > replacement then i would prefer a refund as i now urgently
need
> a
> > > decent
> > > graphic card.
> > >
> > > ----- Original Message -----
> > > From: "Technical Support" <ts@beta.dabs.com>
> > > To: <stephen.perez@btinternet.com>
> > > Sent: Friday, June 29, 2001 8:21 AM
> > > Subject: RE: (ts) stephen Perez
> > >
> > >
> > > > Dear Sir,
> > > >
> > > > Thankyou for your recent email regarding returning the video
> > card.
> > > Please
> > > > return the complete unit to us with the returns number of
RMA
> > > 179712 on
> > > the
> > > > outside of the packaging. Once this is recieved the unit
will
> be
> > > tested
> > > and
> > > > if found to be faulty, will be replaced.
> > > >
> > > > Please return the unit to :
> > > > dabs.com
> > > > National Logistics Center
> > > > Wingates Industrial Park
> > > > Westhoughton
> > > > Bolton
> > > > BL5 3XU
> > > >
> > > > If you have any other questions, please email our Technical
> > > Support
> > > > department at ts@dabs.com.
> > > >
> > > > Regards,
> > > >
> > > > Stephen Blair
> > > > phone: 0870 129 3350
> > > > Technical Support Executive
> > > > fax: 0870 129 7350
> > > > dabs.com
> > > > email: ts@dabs.com
> > > >
> > > >
> > > > > -----Original Message-----
> > > > > From: stephen.perez@btinternet.com
> > > [SMTP:stephen.perez@btinternet.com]
> > > > > Sent: Wednesday, June 27, 2001 7:34 PM
> > > > > To: ts@dabs.com
> > > > > Subject: (ts) stephen Perez
> > > > >
> > > > >
> > > > > Received mail from: stephen Perez
> > (stephen.perez@btinternet.com)
> > > > > Email sent at 19:34:19 on 27/06/01
> > > > > Telephone - 01322 624086
> > > > > Postcode - da2 7rp
> > > > > Account No. - PER1464
> > > > >
> > > > > S.O. - 2192349
> > > > >
> > > > > Product type - VGA
> > > > > Product description - GeForce 2 Pro 64MB DDR AGP RP
> > > > >
> > > > > Enquiry : Goods Purchased and Become faulty within the
first
> > 28
> > > days
> > > > >
> > > > > Message : I tryed everything but the card keeps displaying
> > > spurious
> > > > > colours and characters on the screen at boot up and also
> funny
> > > dots and
> > > > > lines keep appearing and if i try to play any games the
card
> > > crashes. I
> > > > > put my old card back in and i have none of the above
> problems
[-NIM-]Orangelily
17-07-2001, 18:00
I'm confused... explain the general jist of what happened.
Tim
Maligned
17-07-2001, 18:00
I was going to post about Dabs a few weeks ago when someone posted about Scan.
My dealing with them were terrible and I will never ever use Dabs Direct again.
I bought a ricoh CD writer off them a while back.
Three months into the warranty it stopped working.
No probs I though I'll return it. Two weeks later still no sign of my writer so I phoned them. They said the writer was unrepairable and they were awaiting a replacement which they would send on as soon at the got it. Another two weeks went by and still no writer. I phoned again and asked them what was going on. They said that the drive would be shipped tommorow and I should recieve it in the next few days which I did. The drive they returned was my old drive unrepaired. I phoned them again and I demanded to have a new drive, they didn't have any in stock. So I asked if I could pay extra and get a Phillips drive that was in stock. They told me to return the drive and a supervisor would phone me in a few days. Five days later I got my original driver back repaired but minus its terminators. I had to wait another three weeks to get them.
This is the reason I will never use Dabs again.
Bit of a downer old chap, hope you get it sorted.
I cant help noticing the grammatical methods of your emails, not that Im criticising, but do you always use "u" instead of "you"? When I'm writing anything to people other than friends, I tend to keep it quite formal and proper, so they know theres no messing with me, boy! It just makes me imagine a scene in court:
Prosecutor: So you deny the fact that you broke the card by using it to clean the ice from your windshield?
Defendant: Yes u fag! Hax0rs dont hav cars! We rid0rz around on our nanotrikez!
Yes getting faulty things is a pisser, but...
Erm, is it just me or is there no cause for real complaint there?
All your queries appeared to be answered promptly and politely etc and its only been 8! days since they took receipt of it.
Oh and I second Geist's comments, its hard to take an email seriously if it contains phrases like "ur" and "u", especially when they are making formal complaints.
Your kind offer of asking them to knock ~£100 of there asking price for the GeForce 3 made me laugh too :laugh: as if!
Originally posted by Leady
Yes getting faulty things is a pisser, but...
Erm, is it just me or is there no cause for real complaint there?
All your queries appeared to be answered promptly and politely etc and its only been 8! days since they took receipt of it.
Oh and I second Geist's comments, its hard to take an email seriously if it contains phrases like "ur" and "u", especially when they are making formal complaints.
Your kind offer of asking them to knock ~£100 of there asking price for the GeForce 3 made me laugh too :laugh: as if!
Leady if you read it properly it a geforce 2 ultra not a 3 and why are they charging £100 pounds more for it than another uk online retailer and secondly it not how long they have had it, it the ever chaning date of when iam going to have a replacement..
If u think the above treatment i have received is fair (a) receiving faulty goods and (b) never knowing really when iam going to receive a replacement. Then that really show why in the UK we receive the worse customer care and why companies like the above know that they can get away with the above. Nothing will change while there are people about like you that seem to side with companies that seem happy to take your money and give appalling service in return.
Well posted Leady you really seem to be on the side of the online gamer.
[Edited by Krondor on 17-07-2001 at 07:14 PM]
[-NIM-]Orangelily
17-07-2001, 19:29
Originally posted by Krondor
Leady if you read it properly it a geforce 2 ultra not a 3
Doesn't really make a difference to his point in fairness though, does it?
and why are they charging £100 pounds more for it than another uk online retailer
Why are you trying to buy it of them? Why don't you just go and buy it of Novatech?
and secondly it not how long they have had it, it the ever chaning date of when iam going to have a replacement..
Parles vous anglais?
If u think the above treatment i have received is fair (a) receiving faulty goods
Could have happened to any company. They all get their goods from the same suppliers, and the vast majority of companies don't test their components before sending them out.
and (b) never knowing really when iam going to receive a replacement.
I expect Dabs where being screwed around by their suppliers as much as you. Again, I've seen this kind of thing happen at a wide range of companies and across industries.
Then that really show why in the UK we receive the worse customer care and why companies like the above know that they can get away with the above. Nothing will change while there are people about like you that seem to side with companies that seem happy to take your money and give appalling service in return.
That's just not true. In a reasonably competitive market (and the online retail market is pretty competitve), then it only takes a small number of price sensitive consumers to keep prices low and/or quality high. So cheers Krondor, its pendantic eejits like you who keep prices reasonably low for more sane people like Leady and I.
Well posted Leady you really seem to be on the side of the online gamer.
Nope, he's on the side of reason and common sense. Hurrah!
Tim
Well it shows from that last post what a sad place this forum is now..
Woo lets tear to pieces my post..
Iam sorry for posting on here clearly it was a mistake but funnily on all the other forums i posted on i did not receive this.. Which just go to say how sad some of the people are who post on here..
Maligned
17-07-2001, 22:17
Take no notice Krondor. Leady and Orange are two very sad, very misforunate people which life has given them a vicious blow.
I know what Dabs is like as I said in my post. I've had dealings with them too.
I doubt this pair would ever be abled to afford such luxuries.
So don't let them get you down and take pitty on them instead.
well maybe not everybody here has had a bad experience with dabs?
just as devils advocate....I am sure other people that have had bad experiences with the same company can feel some solidarity.... but not everybody feels that way so your really shouldnt expect people to come a long and say, woo well done, stick it the big corporate pigs...etc
at least next time you will know not to use them...I have in the past and have had no problems, but luckily any stuff I bought has not broken down, so I cant really comment on their customer services ( or lack of them in this instance)
speak as you find..actually have had no problems with any on line retailers..dabs, jungle and insight..never bought nowt from scan yet..but their globalwin cases are a decent price so I might yet
scan had the same cards in for 159 plus vat as well on their today only offer
but like you said...you now these forums, and ppl would argue black was white if they had the time..just the way it is
If the item goes faulty within 28 days (and you returned it within 28 days) you are entitled to a full refund if you wish. That is the law, it does not mater what Dabs say - nothing can effect you statatury rights. Contact trading standards, they will tell you how to go about getting your money back if thats what you want and Dabs get arsey.
I have seen bad customer service from many companies In my few years in sales. To be honest I don't think that Dabs have really been that bad here, though I would suggest to get your money back and buy it from elsewhere if its cheaper.
i ordered some memory sunday moring (around 1 am :tired: ) and go it Tuesday morning around 9am :D
just luck i suppose :|
Thanks for that real i was only showing my plight when things go wrong how companies react. I never had problems with dabs in the past but then i never had to send anything back to them. I have worked in retail for a large part of my life for department stores and tbh they could teach online companies a few things about customer service.
Well well Flame Flame Flame, thought this was a forum were ppl put there views across, so when lead and orag put what I consider a constructive criticism/argument what happens flame Flame. Y post on a forum if you don’t wish to receive comments. I am starting to wonder why I bother reading this forums now. :/
Im sorry, but if u cant see why krondor has a problem with some of the replies on this thread, then you really all need to take a step back. Several steps back. In fact, just turn around and start running.
Personally id never use dabs again anyway, after the last time i bought from them. I ordered a cpu, motherboard and ram, totalling about 250 quid from them. They messed me about consistently like they have with krondor, telling me dates, then changing them again. Its a most irritating practice, if they dont know the date, they should be honest and say so. To top it all off they then sent the whole lot by parcel force, who proceeded to leave it all with a neighbour 3 doors along and didnt leave me a card (i could write several pages on the utter contempt i bear for parcel force).
No I can’t see y ppl flame others for their viewpoint. You have yours to which you have put across as biased as it is (through your first hand experience) But you did it without getting all hot and bothered and most importantly not abusive. Some of the criticism was constructive he is right, a formal letter of complaint should not be written with abbreviations in. i.e. "u" "ur". Has that not taught the boy/man something?
Originally posted by jiffy
No I can’t see y ppl flame others for their viewpoint. You have yours to which you have put across as biased as it is (through your first hand experience) But you did it without getting all hot and bothered and most importantly not abusive. Some of the criticism was constructive he is right, a formal letter of complaint should not be written with abbreviations in. i.e. "u" "ur". Has that not taught the boy/man something?
It was just an email who said it was a formal letter of complaint..
Iam happy for people to flame but tbh look at leady and tims post they are the ones being pentantic they have just pick out bit and pieces and commented on them..
TBH they do this to everyone it does not bother me it just show how sad they are..
Originally posted by Krondor
It was just an email who said it was a formal letter of complaint..
Iam happy for people to flame but tbh look at leady and tims post they are the ones being pentantic they have just pick out bit and pieces and commented on them..
TBH they do this to everyone it does not bother me it just show how sad they are.. [/B]
Email/letter doesnt matter its a formal complaint well one you wish to be taken seriously so abbreviations are a no no picky I agree, but hay some ppl are.
So you are happy for ppl to to flame I prefer the word abuse. I am sorry but this just goes to prove that on line life has nothing to do with the real world. If all the ppl that are so abusive on here, whereso in the real world there would be alot of ppl with bloody noses.
You have just proved my point you registered your critism of lead and orange (which you have a very valid point)but then you had to add abuse at the end.
Scan have had my cpu n motherboard since before i7. Last contact I had with the was when they told me the goods are ready for return, they just need £20 for the return cost. They took my money on June 5th, havent seen or heard anything since. Anyone know how I can sort this? Trading Standards or saaing?
Originally posted by jiffy
Originally posted by Krondor
It was just an email who said it was a formal letter of complaint..
Iam happy for people to flame but tbh look at leady and tims post they are the ones being pentantic they have just pick out bit and pieces and commented on them..
TBH they do this to everyone it does not bother me it just show how sad they are..
Email/letter doesnt matter its a formal complaint well one you wish to be taken seriously so abbreviations are a no no picky I agree, but hay some ppl are.
So you are happy for ppl to to flame I prefer the word abuse. I am sorry but this just goes to prove that on line life has nothing to do with the real world. If all the ppl that are so abusive on here, whereso in the real world there would be alot of ppl with bloody noses.
You have just proved my point you registered your critism of lead and orange (which you have a very valid point)but then you had to add abuse at the end. [/B]
Rofl...
Look at how mad this forum has become it like eastenders on here everyone is so miserable and picky..
Jiffy could be dot cotton..
I supose your WELL ARD?
Ok so I am wrong for wanting a little less abuse?
WildWayz
18-07-2001, 06:25
Hmmm never had a problem with them here.
My IntelliEye mouse was DOA and I called them up the day I got it - they sent out a new one BEFORE I even returned the faulty one. Plus the returns address is freepost, which is nice.
--James
Leady and Tim seem to be talking sense to me.
Oh I get it, its because they aren't 1337.
ah well.
[-NIM-]Orangelily
18-07-2001, 08:30
Oh, and paradoxically, by asking Dabs to discount the Geoforce 2 instead of buying it from Novatech, you're encouraging higher prices in the long-run.
What's the point in a company discounting a product if you're just going to go and buy it from somewhere else at the same price.
The moral of the story: reward companies that discount their prices by buying products from them. Admittedly you'll only be making a infintessimally small difference to the price level, but at least you'll have principles :E
Tim
[-NIM-]Orangelily
18-07-2001, 08:40
Originally posted by Maligned
I doubt this pair would ever be abled to afford such luxuries.
Nope, but then we have to work for a living rather than scrounging off rich husbands (allegedly). Incidently, would the fact that I've no money make my point any less valid? Do you know that I have no money? Have you any idea what I do for a living?
Tim
Maligned
18-07-2001, 08:44
Originally posted by WildWayz
Hmmm never had a problem with them here.
My IntelliEye mouse was DOA and I called them up the day I got it - they sent out a new one BEFORE I even returned the faulty one. Plus the returns address is freepost, which is nice.
--James
Actually James, its part of the agreement that you have with Microsoft and not Dabs.
In actual fact, if you had phoned Microsoft direct you'd have gotten a replacement without having sent your old one back.
I've had good and bad experiences buying online but to be honest dabs was one of the best.I just ordered an IBM HDD from dabs.com it was the best price i found and took 2 days to arrive(free carriage).
In fact my only grumble was it came with no screws(grr).And i'm sure we've all bought something and then seen it cheaper elsewhere within days but that's just life...
Dr.Sebastian
18-07-2001, 09:20
OK Kron, I understand your frustration and I'd feel the same way, but Leady and Tim were actually making pretty fair comments - there are 2 sides to every discussion. They weren't flaming you (or at least that's not how I read it).
You flamed them though :E
Maligned
18-07-2001, 09:26
Originally posted by [-NIM-]Orangelily
Originally posted by Maligned
I doubt this pair would ever be abled to afford such luxuries.
Nope, but then we have to work for a living rather than scrounging off rich husbands (allegedly). Incidently, would the fact that I've no money make my point any less valid? Do you know that I have no money? Have you any idea what I do for a living?
Tim
:laugh:
I know just what string to pull to wind you up don't I Timothy?
You try the same thing with me and you fail everytime.
I don't scrounge off my husband as you so eloquently put it. I bring in money as does he.
I don't really care if you wash Tescos toilets for a living Timothy. But what doesn't give you a valid argument is the fact you've never had a problem with Dabs as Steven Perez and I have had.
Dead Man
18-07-2001, 09:29
Originally posted by Messiah
Scan have had my cpu n motherboard since before i7. Last contact I had with the was when they told me the goods are ready for return, they just need £20 for the return cost. They took my money on June 5th, havent seen or heard anything since. Anyone know how I can sort this? Trading Standards or saaing?
If you paid by credit card, you could complain to your credit card company.
DM
[-NIM-]Orangelily
18-07-2001, 09:32
Originally posted by Maligned
You try the same thing with me and you fail everytime.
Nope, you've been totally discredited (although I must thank the likes of Dingle, Harvester, Nerdy and Leady for that)
I don't scrounge off my husband as you so eloquently put it. I bring in money as does he.
mmmhmmmm....
I don't really care if you wash Tescos toilets for a living Timothy.
I don't. And I probably earn a higher weekly wage in my summer job than you do for your full time job.
But what doesn't give you a valid argument is the fact you've never had a problem with Dabs as Steven Perez and I have had.
I've never had problems, so I can't make a recommendation for Dabs? Even though I've ordered a good £500 worth of stuff from them?
I have had problems with other firms, and I know it goes on. My points simply suggest that its not constrained to Dabs.
Tim
[RaG]Ethel
18-07-2001, 09:40
Originally posted by -Spike-
Im sorry, but if u cant see why krondor has a problem with some of the replies on this thread, then you really all need to take a step back. Several steps back. In fact, just turn around and start running.
:laugh:
[RaG]Ethel
18-07-2001, 09:47
Tim / Jennifer ... any chance you 2 could just exchange email addresses or something ?
Dr.Sebastian
18-07-2001, 09:52
:laugh: @ Eth
And it's Stephen, not Steven. Come on, make the effort :E
[-NIM-]Orangelily
18-07-2001, 10:07
Originally posted by [RaG]Ethel
Tim / Jennifer ... any chance you 2 could just exchange email addresses or something ?
No.
Jen,
Two things,
a) its the retailer's responsiblity to replace faulty goods by law, not the OEM supplier
b) I can afford all the luxuries I want within reason, because I don't get pocket money still unlike some... :)
Krondor,
You have to bare in mind that dabs et al are so cheap because they minimise their overheads including customer care (though I still think your being a tad over aggressive). If you want immediate no questions asked replacements try PC World or equivalent, whos margins will allow for such things
Maligned
18-07-2001, 11:22
Originally posted by Leady
Jen,
Two things,
a) its the retailer's responsiblity to replace faulty goods by law, not the OEM supplier
b) I can afford all the luxuries I want within reason, because I don't get pocket money still unlike some... :)
a) Yes I agree, but its often better to deal with the OEM supplier at times. You more often than not get a much better service from them than you do with the retailer that sold you the goods.
b) Pocket money, HAHA you think I get pin money off my husband? My god Leady you really do need to come to your senses at times. Theres no way I would go to my husband for pocket money unless it was a join purchase for a car, some new furniture or something for Emma.
As for you Timothy, Summer job!!!!
Well enough said already.:P
[-NIM-]Orangelily
19-01-2002, 20:04
Phew, thought we'd lost this example of comedy genius for ever...
Awww come on then, what happened??
Did Krondor receive his parts from dabs? Did he or anyone else he knew ever use dabs again? Were Tim and Jennifer actually involved in secret online sexual relations?
Tune in next week folks!
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